Name of your website?Computer Maintenance and Support Services - Philippines
Your name?
Carlo P. Linga
Your Location (city, etc)
Makati City
What is your company's primary business?
NewGen IT Corp. is a provider of IT services in the Philippines. We offer services like computer maintenance, virus control and prevention, network installation, Internet hosting and IT consultancy.
What is your company's premium service?
Our Computer Maintenance and Support Services (CMSS) is a comprehensive computer installation, maintenance, diagnostics, repair and technical support services. It is designed for small and medium enterprises that do not have IT departments to provide maintenance and IT support services or organizations that wants to outsource this function. With this service engagement, companies will have access to not just one computer technician, but our entire team of IT support personnel with varied expertise. It's like having your own IT department without incurring the huge cost in putting up one.
What are the advantages that CMSS offers your clients?
Our CMSS clients gain many advantages. For one, they take full advantage of the capabilities and expertise of NewGen IT’s experienced computer technicians and highly-trained IT professionals who are abreast with current technologies and best practices in the field.
It also reduces their cost because our service fees are very minimal if you compare this to the anticipated cost of repair and replacement of parts resulting from improper care and maintenance and equipment, not to mention the cost of lost productivity during downtime.
What's the first thing that you'd do when I engage your services?
Upon signing in, we will evaluate your company’s current IT facilities maintenance requirements. We recognize the diverse needs of organizations in terms of maintaining its IT facilities. Our management and service methodologies take into account the varying needs of companies. We allow flexibility in our preventive maintenance schedule to minimize disruptions in business operations.
And then?
To maximize the effectiveness of our IT facilities maintenance system, we establish a detailed inventory of all hardware and software components in all computers in your offices. The inventory will be stored and maintained in a centralized configuration management database.
You also do security evaluation?
Yes. To ensure that your facilities are properly secured we will evaluate the current system and data security provisions of your entire computer network. Appropriate security measures to protect the system, like the installation of virus and spyware protection tools, operating system patches, and firewall security will be implemented as needed.
How about our data backup plan?
Data and system backup strategy will also be recommended. The backup and restore procedures include regular testing of backup media to ensure its integrity. An offsite backup facility can also be employed for mission-critical data and applications.
What's your preventive maintenance schedule?
To maximize the efficiency and effectiveness of our preventive maintenance program, we defined separate activities to be done in different frequencies. We have separate daily, weekly, monthly, and quarterly activities. The list of tasks to be done on a regular basis can be customized to suit your particular needs.
What is your website address?
Computer Maintenance and Support Services - Philippines
